Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thekusumu.com. Please note that returns will need to be sent to the following address:
81 Blackwood Street, Mitchelton, Brisbane-4053

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@thekusumu.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
We currently do not accept returns on:

• Sale items
• Gift cards

If you’re unsure about your item, feel free to reach out before purchasing.

Exchanges 
We don’t offer direct exchanges.
The easiest way is to:

1. Request a return
2. Place a new order for the item you want

European Union 14 day cooling off period 
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still meet the return conditions listed above.

Refunds 
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved:

• Your refund will be processed to your original payment method
• It may take 5–10 business days to reflect in your account

If it’s been more than 15 business days since approval, please contact us at:

📧 hello@thekusumu.com