Shipping policy

We’re so excited for you to receive your KUSUMU order 💛
Each piece is carefully packed and sent with love.

📦 Order Processing

  • Orders are processed within 1–3 business days
  • You’ll receive a confirmation email once your order has been shipped
  • Orders are not processed on weekends or public holidays

🚚 Shipping Rates & Delivery Time

🇦🇺 Australia

  • Standard Shipping: 3–7 business days
  • Shipping cost will be calculated at checkout
    (or update this if you offer flat/free shipping)

🌍 International Shipping 

  • Delivery time: 7–15 business days
  • Shipping costs calculated at checkout
  • Customs duties or taxes (if applicable) are the responsibility of the customer

⏱️ Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Courier issues
  • Weather conditions
  • High demand periods

KUSUMU is not responsible for delays once your order has been shipped.

📍 Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email.

❗ Incorrect Address

Please ensure your shipping details are correct at checkout.

KUSUMU is not responsible for orders delivered to incorrect addresses provided by the customer.

📦 Lost or Damaged Packages

If your order arrives damaged or goes missing:

👉 Please contact us at
📧 hello@thekusumu.com

We’ll do our best to help resolve the issue as quickly as possible.

💛 KUSUMU Promise

We care deeply about your experience and want your order to reach you safely and smoothly.